Music Lessons, Little Rock
Wrap up of the AMS vs. Musicians Friend thread
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Before I start, we have packages from AMS today ... YAY (geek time for the JamHub).
Before I start, we have packages from AMS today ... YAY (geek time for the JamHub).
If you look at the previous thread about customer services issues with Musician's Friend, you'll see in the comments that Justin from MF posted a reply last night after I contacted their online support.
Within 3 hours of that initial response, MF resolved the issue to my satisfaction. Very prompt attention ... Thanks Justin for your help with this!
It was explained that something had gone awry with the order and they apologized for the communication/support issues I ran into. The order was shipped, but instead of having both orders from Musician's Friend and American Musical Supply to set up the JamHub jam room today, we'll have to improvise until next week when the rest of the gear arrives. (that's what good musicians do, no?)
Bottom line, I would have liked the Musician's Friend gear to arrive today like the American Musical Supply order, but they listened to my concerns and took steps to make sure I was good to do future business with them.
Kudos Musician's Friend for taking care of your customer!
Posted by Jason at 4 Mar 2011 
Categories: Soapbox
Tags: bass lessons drum lessons guitar lessons jam session music lessons piano and voice lessons songwriting
Categories: Soapbox
Tags: bass lessons drum lessons guitar lessons jam session music lessons piano and voice lessons songwriting
It's nice to hear that MF's customer service was on top of things...Damage done in my opinion. I just bought a couple hundred dollars worth of gear from AMS after reading your post. Bummer for them...
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Musicians Friend is a great and respectable business.
Tommy Patterson Band Director
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This is really great. I had some real bad experience with some online stores. But this is pretty cool. I think it's a really good sign hen they not just add the seal of silence but talk offensive in such a way.
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I think it is good that companies help the customer. This is good for everyone.
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